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How to Track Request Status

Monitor the progress of your work requests from submission through completion.

Quick Summary

Go to Requests in the sidebar, find your request in the list, and view the current status. Click on any request to see full details.

Before You Begin​

Requirements
  • You must have submitted at least one work request
  • All users can view their own requests

Viewing Your Requests​

Step 1: Open Requests List​

  1. From the left sidebar, click Requests
  2. Your requests appear in the list

Step 2: Find Your Request​

Use filters to narrow down:

FilterOptions
StatusPending, Accept, In Progress, Done, Reject, Cancel
PriorityNone, Low, Medium, High
LocationFilter by building/floor/room
Date RangeShow requests from specific time period
SearchSearch by subject text

Step 3: View Details​

Click on any request to see:

  • Full description
  • Attached images
  • Status history
  • Linked work order (if converted)
  • Reviewer comments

Understanding Status​

Status Flow​

📝 Pending → 👀 Under Review → ✅ Accept → 🔧 In Progress → ✓ Done
                              ↓
                           ❌ Reject
                              ↓
                           🚫 Cancel

Status Reference​

StatusColorWhat It MeansWhat to Do
PendingGrayAwaiting reviewWait for manager review
AcceptBlueApprovedWork order being created
In ProgressYellowWork underwayCheck linked work order
DoneGreenCompletedReview outcome
RejectRedNot approvedRead rejection reason
CancelGrayWithdrawnNo action needed

Real-World Examples​

Example 1: Check If Request Was Approved​

Situation: You submitted a request yesterday for a broken printer and want to know if it's being addressed.

Solution:

  1. Go to Requests
  2. Look for your printer request in the list
  3. Check the Status column:
    • Accept = Approved, check for linked work order
    • Pending = Still awaiting review
    • Reject = Click to see rejection reason
  4. If accepted, click to see the linked work order number

Result: You can see the request was accepted and work order #WO-2024-0587 was created and assigned to the IT team.

Example 2: Find Out Why Request Was Rejected​

Situation: Your request for new office furniture was rejected and you want to understand why.

Solution:

  1. Go to Requests
  2. Filter by Status: Reject
  3. Find your furniture request
  4. Click to open details
  5. Look for the rejection reason in comments or notes

Result: The comment explains: "Furniture requests require department head approval. Please submit through procurement portal."

Example 3: Track Request Through Completion​

Situation: You reported a plumbing issue last week and want to verify it was resolved.

Solution:

  1. Go to Requests
  2. Filter by Status: Done
  3. Find your plumbing request
  4. Click to view details
  5. Check:
    • Completion date
    • Linked work order details
    • Any completion notes

Result: You confirm the issue was fixed on Tuesday, with a note that "pipe fitting replaced, tested for leaks."

Linked Work Orders​

When a request is approved and converted:

Finding the Work Order​

  1. Open the accepted request
  2. Look for Linked Work Order section
  3. Click the work order number to view details

Work Order Information​

From the linked work order, you can see:

  • Assigned technician
  • Due date
  • Current work status
  • Completion notes

Getting Notifications​

You receive notifications when:

EventNotification
Request approvedEmail and/or push notification
Request rejectedEmail with rejection reason
Work order createdLink to new work order
Work completedCompletion notification

Configuring Notifications​

  1. Click your Profile icon (top right)
  2. Go to Notification Preferences
  3. Enable/disable request notifications

Filtering and Sorting​

Quick Filters​

FilterShows
My RequestsOnly requests you submitted
PendingRequests awaiting review
This WeekRequests from current week
High PriorityUrgent requests only

Sort Options​

Sort ByUse For
Date (Newest)See latest requests first
Date (Oldest)Process in order received
PriorityAddress urgent items first
StatusGroup by current state

Cancelling a Request​

If you need to withdraw a pending request:

Step 1: Find the Request​

  1. Go to Requests
  2. Find your pending request

Step 2: Cancel​

  1. Click to open the request
  2. Click Cancel button
  3. Confirm cancellation
caution

You can only cancel requests with Pending status. Once accepted or in progress, contact your manager.

Request Timeline​

For each request, you can see the history:

EventInformation Shown
CreatedDate/time, submitted by
ReviewedDate/time, reviewed by
Status ChangeOld status → New status
Work OrderWork order number, created date
CompletedCompletion date, notes

Troubleshooting​

Can't Find My Request​

IssueCauseSolution
Not in listWrong filterClear all filters, try "All"
Wrong status filterStatus changedRemove status filter
PaginationOn different pageCheck page count or search

Status Not Updating​

IssueCauseSolution
Still pendingNot yet reviewedAllow time for review
Same statusPage not refreshedRefresh the page
No notificationNotifications offCheck notification settings

Can't See Work Order​

IssueCauseSolution
No link shownWO not created yetWait for manager to create
Link brokenTechnical issueContact support

Need help? Contact Infodeck Support

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